Zoo Advisors Staff Biographies
David has conducted numerous workshops on strategic visioning, mission development, and opportunity identification for nonprofit boards, leadership teams, entire staff groups, and external stakeholders. He has also joined with design teams to link master planning with the financial and business aspects of a project. Prior to his work in the nonprofit arena, David launched a successful Internet-based travel business, which he built from an idea to a company serving thousands of customers nationwide. He also operated a consulting company that assisted corporate clients in managing the new product and business development process – including idea generation, market research, business planning, and product rollout. His corporate experience includes careers at PECO Energy, where he led the planning and implementation of several new businesses, and at Verizon Communications, where he identified emerging markets and promoted communication services. David has a B.S. in Marketing from the University of Scranton.
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She served as Project Director/Principal Investigator for three National Science Foundation grants and was the founder and leader of a four-museum collaborative, working with 12 different community partners. Kathy also expanded the Zoo’s international conservation program, instituted a sustainability initiative, and developed the Zoo’s first botanical collection plan. Her Zoo experience also extended to the area of visitor services and fundraising and development, where as interim Vice President, she managed all individual, corporate, capital, and major gifts functions. Kathy has consulted with zoos, museums, botanical gardens, interpretive centers, and other non- profits throughout the country and has served on community and professional boards, including the Association of Zoos and Aquariums, Visitor Studies Association, Schuylkill Center for Environmental Education, Awbury Arboretum Association, New Jersey Academy for Aquatic Sciences; Kathy was also founding Chair of the Smithsonian Environmental Research Center Advisory Board. A graduate of Bucknell University, Kathy has a master’s degree from Villanova University and a certificate in management from the University of Pennsylvania’s Wharton School.
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Zachary has special expertise in creating full-scale, holistic operational models of zoos and aquariums, which are backed with years of industry data from facilities all around the country. These models are tailored to each client. They quantify and correlate discreet operating areas of client organizations; reveal areas for opportunity; and unify disparate data sources into digestible, reliable, and actionable projections.
With an emphasis on analysis, reporting, and data strategies, Zachary focuses on guiding organizations through the process of choosing and implementing systems to integrate departments, remove silos and maximize resources. In addition, his analytical background complements and supports the strategic and business planning initiatives for Zoo Advisors’ clients. With a deep and abiding love for numbers and data, Zachary is expert at extracting meaningful and actionable information from large datasets.
Zach found his niche as the Membership & Marketing Director at Reid Park Zoological Society in Tucson, AZ, where he oversaw the membership and marketing operations. He further developed his expertise as a consultant working with zoos, aquariums, and other non-profits throughout the United States. Zach is a graduate of Skidmore College in Saratoga Springs, NY.
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Dr. Miller was integral to the founding and design of the Saint Louis Zoo’s WildCare Institute, the umbrella organization for the Saint Louis Zoo’s field conservation work. During his tenure, Eric was part of the leadership team that opened many of the Zoo’s award winning exhibits.
Dr. Miller completed a residency in zoo animal medicine at the Saint Louis Zoo/University of Missouri College of Veterinary Medicine. He also is past president of the American Association of Zoo Veterinarians and the American College of Zoological Medicine, and has been a board member of AZA as well as an active member of WAZA. Throughout his career, Eric has provided advice and counsel to many US and international zoos including Disney’s Animal Kingdom, Wildlife Reserves Singapore, the Luanda (Angola), Rain Forest Zoo (Papua New Guinea), and Los Angeles Zoo.
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In addition to her work with Zoo Advisors, Dr. Ogden is also the Principal and Founder of Natural Leadership, and has consulted with zoos, museums, and associations, and continues to work with the Association of Zoos and Aquariums on an innovative conservation effort: SAFE – Saving Animals from Extinction, as well as serving as a lead administrator on AZA’s Executive Leadership Development Program. She has served on a variety of non-profit boards, including the AZA, The Dian Fossey Gorilla Fund International, Emerging Wildlife Conservation Leaders and GRACE: The Gorilla Rehabilitation and Conservation Education Center, as well as on numerous advisory boards for projects related to visitor research, environmental education and conservation psychology. During her career Dr. Ogden also worked for the Zoological Society of San Diego and Zoo Atlanta. She received her Ph.D. in general/experimental psychology, with a specialization in animal behavior from the Georgia Institute of Technology.
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As the Attractions Director at Adventure Aquarium, Denise routinely analyzed the results and principle components of daily operation and systematically corrected conditions in order to reach established objectives. She elevated the guest experience and has contributed by improving Net Promoter Scores.
In addition, Denise led the startup of many new and novel attractions, expansions, and grand openings. These operational experiences have given her a unique understanding of guest expectations and how to improve on the visitor experience.
Denise has been on the AZA accreditation inspection team for 15 years and has served as a mentor for facilities seeking accreditation.
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